OSSeva Operate
We hold the pager so your team can build.
24/7 monitored operations for your OSS messaging, streaming, Spring, and Postgres workloads — with 15-minute incident response and named engineers who know your system.
What's included
How it works
Discovery & Inventory
We audit your existing deployment: cluster topology, version matrix, monitoring gaps, runbook status. Output: a gap analysis and onboarding scope.
Runbook Authoring
Our engineers write the runbooks for your environment — not generic templates. Every alert has a remediation path before we go live.
Steady-State Operations
24/7 monitoring, proactive alerting, and incident response on your infrastructure. You retain data sovereignty; we own the operational layer.
Quarterly Reviews & Roadmap
Every quarter: a structured review of incidents, capacity trends, version roadmap, and architectural improvements. No surprises at renewal.
SLA targets
Contractual response and resolution targets by incident priority.
| Priority | Definition | Response | Resolution target |
|---|---|---|---|
| P1 | Production down / data loss risk | 15 minutes | 4 hours |
| P2 | Significant degradation, no immediate outage | 1 hour | 8 hours |
| P3 | Non-critical issue, workaround available | 4 hours | 2 business days |
| P4 | Question, advisory, enhancement request | 1 business day | Scheduled sprint |
Frequently asked questions
What does 24/7 incident response mean in OSSeva Operate?
OSSeva Operate customers have access to a dedicated on-call engineering team 24 hours a day, 7 days a week, including weekends and holidays. P1 incidents (production down or data loss risk) receive a 30-minute initial response SLA. P2 incidents (degraded performance, high-severity CVE) receive a 2-hour response SLA. All incidents are managed through a dedicated Slack channel and PagerDuty integration.
What infrastructure monitoring does OSSeva provide?
OSSeva Operate includes deployment of a monitoring stack (Prometheus + Grafana or integration with your existing observability platform) with OSSeva-maintained dashboards and alerting rules for the covered technologies. For RabbitMQ, this includes queue depth, memory headroom, Erlang process counts, and federation link health. For Kafka, it covers consumer lag, partition leader balance, and broker JVM metrics.
Can OSSeva run our OSS infrastructure entirely on our behalf?
Yes. OSSeva Operate can include full operational ownership — we handle patching, monitoring, incident response, capacity planning, and configuration management while your team retains infrastructure ownership and access. This model is common for regulated enterprises that want strong vendor accountability without building an in-house OSS platform engineering team.
Let's scope your managed operations engagement.
45-minute discovery call. We review your stack, identify monitoring gaps, and scope the onboarding. No commitment required.